A great fulfillment company does more than just pick, pack, and ship your products to your customers. We fulfill your customers’ expectations as well. Through sophisticated warehouse management and a highly trained staff, we make sure that the fulfillment operation is fast, reliable and accurate. With experience in a variety of industries including pharmaceuticals, financial services, building products, and consumer goods, we can provide the fulfillment services that are right for you.
Contact Center & Customer Care:
The Jay Group provides 100% domestic based customer service and contact center solutions. We offer retail customer support, tier 1 and tier 2 technical support, as well as outbound call campaigns. Our inbound call center agents act as true representatives of your brand over the phone, ensuring that your customers receive the highest level of service and support. Additionally, our contact centers are PCI Compliant, so your customers’ personal information is treated with the security it deserves.
Contract Packaging & In-Store Merchandising:
The Jay Group can handle your promotional packaging needs with shrink wrapping, banding, on-packs, labeling, or club store/co-branded packaging and displays. More importantly, we make the contract packaging process a seamless part of your logistics process by coordinating receipt of your products directly from your manufacturing facility and then delivering the finished product to a retail distribution center or directly to your customers. Additionally, we have an award-winning team capable of providing you with unique and effective point of sale displays.
A streamlined and efficient supply chain is of the utmost importance. We’ll coordinate the most cost-effective methods for warehousing and distributing your products while analyzing the entire supply chain before the merchandise even reaches our doors. Our third party logistics team can ensure you’re getting the most from your supply chain by managing your inbound and outbound freight, including small parcel shipment. Furthermore, we can provide a variety of distribution services, including both retail and wholesale.
Value Added Services:
We also offer additional services that supplement our core capabilities, including:
- Consumer Promotions – We provide support for sweepstakes, rebates, and loyalty programs.
- Print on Demand – With an in-house digital print shop, we can provide short run and just in time print solutions.
- eCommerce – With proprietary platforms, we can establish a cost effective eCommerce storefront for your business.
- Procurement Services – Let us leverage our purchasing power and vast network of vendors to help you get the right products at the right cost for your marketing programs.