The Jay Group understands that our business is constantly changing. And so are our customers’ businesses. We have to apply what we learn today to the problems we face tomorrow.
At The Jay Group, we strive to continually educate and upgrade our staff at every level. We’ve built extensive training facilities in our corporate headquarters − Jay University − and classes are taught to new and veteran employees alike using our efficient and effective training program, JayLINC. Through this commitment to ongoing education, The Jay Group is able to offer our clients subject matter experts in all areas of specialization and at all levels of program operations.
We constantly look to our industry peers for shared insight into today’s problems and tomorrow’s solutions. We are members of the industry’s leading associations, and are involved in committees and participate in panel discussions regularly; all in an effort to increase our skills and improve our service.
Associations of which we are members include the following:
Women's Business Enterprise National Council (WBENC) – The Women's Business Enterprise National Council (WBENC) is the nation's leading advocate of women-owned businesses as suppliers to America's corporations. The Jay Group has been a certified Women's Business Enterprise since 2000 and is active in the WBENC organization.
Society of Consumer Affairs Professionals (SOCAP) – The mission of SOCAP International is to advance customer care through education and networking. SOCAP members bring valuable consumer feedback and insight into the corporation for strategic use in the development of new products and services and the revision of existing ones.
In-Store Marketing Institute – The In-Store Marketing Institute serves brand marketers, retailers, agencies and manufacturers worldwide with information and educational events focused on improving retail marketing strategy.
Promotional Marketing Association (PMA) – PMA represents the interests of marketers, retailers, agencies, suppliers and academics. Its goal is to foster a better understanding of how promotion builds brand equity through its integration into the overall marketing process.
F. Curtis Barry & Company (FCB) – FCB is among the most well-known names in contact center and fulfillment consulting. For over 10 years, The Jay Group has partnered with FCB, exploring the latest trends and best-of-class practices.
Contract Packaging Association (CPA) - CPA is made up of the leading contract packaging firms and associated businesses. CPA strives to promote knowledge and standards across the facets of the contract packaging industry.