Case Studies

Situational Challenge

Our client, one of the largest financial services companies in the country, needed an experienced fulfillment partner to coordinate their annual prospectus changeover. Existing prospectuses needed to be purged and destroyed for compliance. New prospectuses needed to be received, put away and made available for order immediately after outdated prospectuses are purged.

Solution Description

• Coordinate and lead the prospectus changeover project in conjunction with our client and their financial services print vendor
• Create a detailed project plan for shipping orders already in process, purging outdated inventory and releasing updated material for new order fulfillment, minimizing any delays in order processing
• Maintain a daily record of inbound shipments to monitor receipts and pending purchase orders and expected delivery dates
• Audit active locations after purge for clearance prior to releasing new inventory  

Critical Success Factors

• Centralization of interdependent project requirements by taking complete ownership of the project planning process on behalf of our client
• Collaboration of efforts between TJG’s Client Services, Operations and Inventory Control departments
• Establishment of a communications protocol and scheduling of weekly meetings to prevent potential issues / minimize risks
• Flexibility in supporting significant order volume spikes and fulfillment of orders within a strict timeframe, including same day rush shipments, back orders and kits
• Utilization of client’s standard operating procedures to ensure accuracy and adherence to the financial industry’s compliance laws and regulations
• System capabilities to suspend data feeds, control inventory availability, preserve item revision history and audit locations
• Facility engineered to support purging and recycling of material concurrently with order fulfillment

Key Benefits

• Seamless achievement of deliverables
• Reduction in effort required of our client 
• Completed the entire project from initiation to completion in 24 hours, saving our client 3 days in comparison to their previous fulfillment warehouse
• Over 1 million pieces totaling 160,700 lbs were picked and purged within 24 hours
• Revised prospectuses were made available for our client’s brokers immediately
• Supported an 80% increase in average daily order volume, shipping 742 orders complete within our same day and next day client service level agreements