Contact Center and Customer Care

We're your Contact Center, but it's Your Brand on the line

At The Jay Group, we’ve been providing outsourced contact center solutions for over 20 years. We recognize that it’s your brand on the line. By partnering with The Jay Group, you’ll benefit from our wealth of knowledge in the customer service industry and our established infrastructure and scale, and you can count on our team of experienced customer service professionals to deliver the best experience to your important clients.

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Count on our Contact Center to Deliver

Our agents have provided outstanding customer support across a broad range of industries, including pharmaceuticals, financial services, food and beverage, and consumer products; in both business-to-business and direct-to-consumer environments. Through robust training and continuous improvement processes, our agents develop a keen understanding of your products and services so they can provide the most effective solution and the best brand experience to your customers.



check Serving B2B & B2C markets

check Dedicated or pooled agent models

check 310 seats, plus Work-At-Home Agents

check 24 x 7 x 365 availability

check Partnered w/ Industry leader Interactive Intelligence

check Cloud-based systems provide scale & dependability

check Secure data management and PCI compliance

check Automated or On-Demand post-call surveys

check Business Intelligence, reporting & analytics

check APIs offering easy integration to client systems

check QA via agent coaching & call scoring

check Voice & Screen recording

check Speech recognition & analytics available


check Inbound & Outbound services

check Manage Voice, Email, Chat & SMS

check Social Media Monitoring

check 100% Domestic Operations

check Multi-lingual representatives

check After hours and overflow support

check Tier 1 or 2 technical support programs

check Retail Order management

check Pre & Post-Sale customer care

check Customer Acquisition & Activation

check Continuity & Loyalty Program administration

Expand Your Capabilities and Profits

By investing in the best people, process and technology, The Jay Group can save you money with our scalable outsourced Contact Center Services, and let you focus on what you do best - growing your business. We’ll deliver the world-class capabilities your business needs with boutique attention to detail.

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