Customer service is now more important than ever. In today’s uncertain economic climate, consumers are being more cautious about the purchases they make. They demand more out of their purchases, and also expect the highest level of customer service if and when they need it. Poor customer service can lead to dissatisfied customers, negative word of mouth advertising, and ultimately lost sales. By utilizing a premier contact center agency such as the Jay Group, you’ll give your customers the experience they expect each and every time.

The Jay Group is committed to offer the highest level of customer service to every one of our industry leading clients. We provide contact center support to companies in industries such as pharmaceuticals, food and beverage, financial services, building products, and consumer products. We are a true multi-channel contact center agency, providing inbound and outbound phone service, as well as email management, social media monitoring, live chat, SMS, fax, and white mail. Both of our contact centers operate 24/7/365, to offer overflow and after-hours customer service support, or to manage your entire customer service initiative. Additionally, both facilities are PCI compliant, meaning your customers’ sensitive information is treated with the highest level of security and privacy.

We believe in being a true partner with each of our clients. From the onset of any program, it is a collaborative effort. Our team of workforce analysts will work with your staff to take a detailed look at call patterns and volumes to provide the most efficient and cost-effective plan for your customer support program. Our training and development staff will take the time to craft an intricate and thorough training plan for our agents, making sure they are well versed in your business and products. After the calls start coming in, we’ll also conduct joint monitoring sessions so you and your team can continue to “keep an ear open” to the program. We feel that all of our endeavors should be true partnerships, where our clients come first. At the Jay Group, you and your customers are in the right place!