Answering inbound calls is only one portion of an outstanding and comprehensive contact center. Being able to make outbound calls to your existing customers or potential customers is equally important. It provides an additional channel for outbound marketing, customer service, or research and development. Making sure these outbound calls are conducted by an experienced and professional partner is equally important.

Here at The Jay Group we provide a multitude of outbound calling services, which are ideal for surveying, appointment scheduling, post-sale customer support and follow-up calls. We will work with you and your team to help guide you through the onboarding process. Through this collaborative effort, we will set up the optimal processes for calling times and business rules to maximize the outbound effort. This cooperative effort with our dedicated staff from all areas of our contact center will develop the training materials, staffing plans, and business rules that well help your team receive the greatest benefit from your outbound calling program.

Our outbound calling system includes key features such as automatic dialing and connection, pre-recorded messaging, future attempt scheduling, and reporting. Our agents are professionally trained by our well-qualified training staff, and regular monitoring efforts ensure the utmost level of quality performance on each and every call. Calls are made from our two full-service, 24/7/365, and PCI-compliant facilities in Lancaster and Elizabethtown, Pennsylvania. The Jay Group has been providing contact center services for over 45 years and our experience shows. When you partner with the Jay Group, you focus on what you do best, and allow us to focus on the rest. You truly are in the right place.