Every company has things they do extremely well. Likewise, every company has a few things that fall outside of their core competencies. Choosing a trusted partner to outsource these select activities can be a viable option for many companies.
The benefits of call center outsourcing are hard to ignore. Firstly, your valuable time, money, and resources are freed up and can be re-allocated to tasks that are more in line with the core competencies of your business. Secondly, by entrusting the job to the best service provider, you’re ensuring effective division of labor, which in turn leads to increased productivity and cost efficiency. The cost savings not only increase your revenues, but also enable you to pass on the benefits to your customers.
Contact Centers are a commonly outsourced activity, as developing and maintaining an internal call center can be cost-prohibitive for many companies. At the Jay Group, we’ve been providing outsourced contact center solutions for over 45 years. By partnering with the Jay Group, you’re taking advantage of our wealth of knowledge in the customer service industry, our established infrastructure, as well as our team of experienced customer service professionals. Our agents have provided outstanding customer support across a broad range of industries, including pharmaceuticals, financial services, food and beverage, and consumer products; in both business-to-business and business-to-consumer environments. Our agents develop a keen understanding of your products and services so they can provide the most effective solution and the best brand experience to your customers. Your company will uphold its reputation of being there for your clients - when they need your help the most.
The Jay Group maintains two Contact Center facilities in Lancaster County, Pennsylvania within 20 miles of one another. Within these two facilities we have over 300 seats, with room for growth. Both of our facilities are PCI certified and are regularly audited. By being PCI certified, you can rest assured that any sensitive information that your customers provide will be treated with the highest level of security and confidentiality. Additionally, both facilities operate on redundant systems to provide an extra level of disaster recovery and business continuity assurance.
One of the biggest concerns when considering things considered when outsourcing is a perceived loss of control over the activity in question. We understand this and go out of our way to work in cooperation with our clients on each and every aspect of their program. Our team of contact center professionals will actively collaborate with our clients to develop the most efficient and cost-effective solution for their contact center program. We strive to work together every step of the way, from call forecasting and staffing to program training. We will also provide joint monitoring sessions with our clients after the program has gone live. We understand while contact center services may not be a core capability for our clients, it is still an important aspect of that business and having a great relationship is paramount to the success of the program. At the Jay Group, you truly are in the right place for outsourced contact center solutions.