Any customer call center can answer the telephone. It’s what happens after their agents pick up the phone that makes the difference. Each and every time a customer service agent speaks with one of your customers, they are interacting with the lifeblood of your company. The person on the phone with your customer is directly representing your company to that customer. A poor customer service experience can have significant ramifications. Shouldn’t you choose a partner that strives to provide the highest level of customer service each and every time?

For both world-class inbound and outbound contact center services, The Jay Group is the choice! The Jay Group is constantly evolving with the newest communication and customer service technologies, ensuring your customers are able to get the help they need using the platform they prefer. Our agents provide a variety of multi-channel services, from telephone and email to live chat and text messaging. We even monitor Social Media networks for our clients. No matter what existing or emerging technologies your business and customers embrace, Jay Group has a customer service solution to utilize that technology.

Our core of highly professional agents is paired with a well-experienced supervisory staff to provide high quality results. Our strong training and quality monitoring team ensures each and every contact with your customer is handled skillfully and to your individual business specifications. The call center is often the first line of contact between your business and your customers. You want that line of contact to be staffed by polite professionals, secure and reliable. The Jay Group provides highly-trained, professional personnel to staff the lines of communication. We also use a variety of technologies to ensure the call center service is a reliable, constant line of communication between your business and customers.

Our Siemens phone system allows us to quickly route calls through options as desired and on to a qualified, available agent. We also take advantage of cutting-edge technology for call recording and scorecarding, and for forecasting and staffing to optimize the contact center process. This allows us to constantly evaluate and improve our customer service in terms of quality and speed of service. Business continuity is never a concern, as we have redundant systems that eliminate failure.

In addition, we have two locations just 20 miles apart to provide additional redundancy and disaster recovery. Both facilities operate 24/7 and are PCI compliant, so your customers’ data is safe and secure with us. In this age of identity theft and viral reporting, no business wants to worry about the security of their customer information. At Jay Group, we take the security of all of your data very seriously and use cutting-edge technology to ensure its safety. When you partner with the Jay Group, you truly are in the right place.

For the most robust, versatile call center service, The Jay Group has all of the options and solutions your business is looking for. Our professional staff, state-of-the-art technology and secure, reliable network makes Jay Group the best solution for all of your customer call center needs.