Most people think of a contact center in its simplest form; dozens of customer service representatives with headsets on answering the phone for hours on end. While providing inbound and outbound customer service over the phone is still a core function of any contact center, the Jay Group goes above and beyond the traditional measures to offer a comprehensive multi-channel customer service environment. Being able to provide multiple outlets for our clients and their customers enables us to interact in a variety of ways, no matter if it’s over the phone, with an email, or through a tweet. Our suite of contact center solutions provides a total package of customer service, no matter which channels you and your customers operate in.
Inbound and Outbound Call Support – Our staff of highly trained and professional agents will provide the highest level of customer support on every call. We also provide outbound services such as surveying, post-sale support, and outbound marketing.
Email Management – through our proprietary email management system, JayMail, we can efficiently and effectively correspond to customer service issues via email.
Social Media Monitoring – Are you new to social media? The Jay Group will work with you to develop a social media monitoring plan that will give you insight into how your brand or product is being mentioned throughout the various social networks, while interacting directly through the outlets themselves.
Live Online Chat – The Jay Group is equipped to address customer service issues through real-time chat from your eCommerce storefront.
SMS, Fax, Mail – We can also respond to customer support issues through text messages, faxes, as well as standard mail correspondence.
Between our two PCI compliant facilities, we offer over 300 seats. Both of our contact centers provide 24/7/365 service, perfect for providing after-hours and overflow customer support or for managing the entire customer service initiative. With only twenty miles between our two locations and redundant operating systems, we’ve taken the necessary steps to prepare ourselves for any sort of disaster recovery situation, making sure your customers experience no interruption in service.