For over 45 years, the Jay Group has been providing outstanding teleservices for leading brands across a variety of industries. Our breadth of services has evolved from the basic offering of a call center, answering and making phone calls, to a highly interactive multi-channel contact center environment. Our team of teleservices professionals understands that every company is unique and interacts with their customers in a variety of ways. No matter which channel your customers choose to contact you through, we can provide the solution, staffed by highly professional customer service agents. We strive to develop the optimal solution for providing customer support to your customers, while becoming stewards of your brand. The Jay Group offers customer support through the following channels:
The Jay Group operates two contact centers, offering over 300 seats with significant growth opportunities. Both of our facilities are PCI Compliant and regularly audited to ensure that any and all sensitive data provided by your customers or sales staff is treated with the utmost levels of security and privacy. In addition, both of our facilities are within 20 miles of one another and operate on redundant systems to account for disaster recovery and business continuity.
Both facilities are backed by a world-class infrastructure to provide the performance and reliability both you and your customers expect. Our contact centers operate on a Siemens HiPath switching platform, as well as Siemens systems for call routing and reporting. Furthermore, we utilize Verint Systems Impact 360 Suite for our workforce management, quality monitoring, and performance metric tracking. These tools allow us to develop the most efficient and cost-effective call center solution for your business, while ensuring agent performance remains second to none.
Your customers are one of your most important assets and providing them with the highest level of customer service will pay dividends for years to come. When you partner with the Jay Group for your teleservices needs, your customers will receive the customer support they deserve each and every time, no matter how they contact us. With the Jay Group, you truly are in the right place.