The mail-order catalog was first developed in 1744 by Benjamin Franklin, and to this day, the basic concept of the catalog hasn’t changed all that much. Companies are still showcasing their products on printed pages and consumers are still contacting these companies to purchase their merchandise. While new technology such as the telephone was developed, and new channels such as eCommerce have emerged, the process has remained relatively the same. At the Jay Group, we’ve been picking, packing, and shipping orders for almost 50 years, and we have extensive experience in catalog fulfillment.

Throughout our nearly 50 years in business, we’ve managed a broad range of catalog fulfillment programs. We have managed the catalog fulfillment for one of the world’s most iconic jewelers, national museums, as well as vitamin and supplement retailers, among countless consumer products. When we say we have experience in the catalog industry, we mean it. With two facilities in Central Pennsylvania and over 500,000 square feet of fulfillment operations space, we manage a broad assortment of fulfillment programs. Over 1.4 million orders were fulfilled from our locations in the past year alone. Our facilities can be configured to meet your business needs, taking into account your product mix, seasonality, and order volumes. Both of our facilities have secured areas for high-value merchandise that requires an extra level of security.

Backed by Manhattan Associates Warehouse Management System (WMS), our facility provide sunrivaled inventory accuracy rates, as well as total visibility to your merchandise throughout the entire order fulfillment process. Each order is picked using RF scanners and barcodes, ensuring your orders are always picked accurately and your customers get exactly what they ordered.

Although fulfillment is at the heart of what we do, we pair our order fulfillment programs with a broad range of services which support how you take your products to market. Both of our facilities also are equipped with fully integrated contact centers to provide customer service support for the orders we ship. We also boast an in-house digital print shop, providing value for short-run and print on demand literature. Our team of third-party logistics specialists can also work with you to analyze your complete supply chain and help make your entire delivery process run more efficiently. At the Jay Group, we let you do what you do best…and we handle the rest.