The Jay Group has been building lasting relationships and fulfilling promises since its inception in 1965. By transparently fulfilling your orders, our fulfillment company helps you fulfill the relationships that you have with your customers.
Our team, facilities, and systems are all designed to service both business-to-consumer and business-to-business orders. We pick, pack, and ship products directly to consumers as well as ship sales and marketing literature, samples, and displays to both a company’s own and their distributor/broker sales teams or your products to your business customers. Our range of services makes available an integrated approach to fulfillment, contact center and packaging services, saving you time and money in the long run.
We support many industry leading companies across the full array of channels to the market: direct to consumer marketing, one step retail through club stores and big boxes, two step retail through distributors; catalogs, eCommerce, and social media. We have experience in serving a variety of distribution channels, helping you reach your target audience, and execute your go-to-market process. Market segment and distribution channel specific strategies ensure the right visibility and the opportunity to interact with your target audience in the way they want to interact with you.
The Jay Group is a fulfillment company…and more. We offer a complete end to end solution…from receiving orders through post sale customer services, including reverse logistics.
Through a JayCommerce online storefront, we can cost effectively receive your customers’ orders and help you cross sell and upsell related products. Our JayCommerce storefronts are fully integrated with our Order Management System and state of the art Warehouse Management System to insure that we accurately fill and ship your orders on time and provide you with the necessary reports to enable you to run your business. This streamlines your business processes and reduces costs so that you can either pass savings on to your customers or improve your bottom line. We place the utmost importance on data security. Our systems are PCI-DSS certified to insure the safe handling of your customers’ confidential credit card information.
Value Add Services
Fulfilling your customer’s needs extends beyond the initial sale and product delivery. The ability to offer a fully integrated experience that includes multichannel customer service support and returns management is integral to ensuring your customer experiences a WOW customer service experience which in turn builds brand loyalty.
Our value-add services include:
- Contact Center for customer service, with a dedicated network of over 300 domestic agent seats, our contact center provides answers to your customers before, during, and after the sale.
- Contract packaging for specific promotional offers or differentiation by marketing channel
- Promotions processing for sweepstakes, customer loyalty programs, sales incentives
- Print solutions for your commercial, digital, print on demand, and personalized print requirements
- Procurement of promotional products, marketing collateral including displays, and transportation services
On-time delivery, cost efficiency, dedicated customer service, commitment to business ideals, and increased trust levels work together to improve your existing customer retention and also help you attract new business. Trusting your brand to someone else is a significant commitment. At the Jay Group, we let you do what you do best…and we handle the rest.