The Jay Group has been building lasting relationships and fulfilling promises since its inception in 1965. By transparently fulfilling your orders, we help you fulfill the relationships that you have with your customers. Through a combination of fully-equipped facilities, state-of-the-art technology and an experienced staff that is genuinely committed to your success, we can help you more effectively manage your critical business operations.
Full-Service Fulfillment Solutions to Save You Time and Money
Our team, facilities, and systems are all designed to service both business-to-consumer and business-to-business orders. We pick, pack, and ship products directly to consumers as well as ship sales and marketing literature, samples, and displays to both a company’s own and their distributor/broker sales teams or your products to your business customers. Ours is an integrated approach to fulfillment, contact center and packaging services, saving you time and money.
Serving Multiple Distribution Channels for Companies in a Wide Range of Industries
We support many industry leading companies across the full array of channels to the market: direct to consumer marketing, one step retail through club stores and big boxes, two step retail through distributors; catalogs, eCommerce, and social media. We have formed long term strategic alliances with some of America’s strongest brands. Call us to learn more.
We have experience in serving a variety of distribution channels, helping you reach your target audience, and execute your go-to-market strategy. Market segment and distribution channel specific strategies ensure the right visibility and the opportunity to interact with your target audience in the way they want to interact with you.
End-to-End-Fulfillment Solutions Provider
The Jay Group is a fulfillment company…and more. We offer a complete end to end solution…from receiving orders through post sale customer services, including reverse logistics. Our goal is to remove the burden of order fulfillment from your shoulders, so you can focus on operating key aspects of your enterprise. Enjoy the peace of mind knowing that all of your customers’ needs are being met.
Improve Business Processes with a JayCommerce Storefront
Through a JayCommerce online storefront, we can cost effectively receive your customers’ orders and help you cross sell and upsell related products. Our JayCommerce storefronts which feature continuity capabilities are fully integrated with our Order Management System and state of the art Warehouse Management System to insure that we accurately fill and ship your orders on time and provide you with the necessary reports to enable you to run your business. This streamlines your business processes and reduces costs so that you can either pass savings on to your customers or improve your bottom line.
Airtight Data Security to Protect Your Customers' Privacy
At Jay Group, we understand that the decision to outsource order fulfillment services includes the desire to improve data protection measures. We place the utmost importance on data security. Our systems are PCI-DSS certified to ensure the safe handling of your customers’ confidential credit card information. We are fully compliant with Payment Card Industry standards.
Value Add Services
Fulfilling your customer’s needs extends beyond the initial sale and product delivery. The ability to offer a fully integrated experience that includes multichannel customer service support and returns management is integral to ensuring that we deliver a WOW customer service experience which in turn builds brand loyalty.
Our value-add services include:
- Customer service, with a dedicated network of over 300 domestic agent seats, our contact center provides answers to your customers before, during, and after the sale.
- Contract packaging for specific promotional offers or differentiation by marketing channel
- Promotions processing for customer loyalty programs and sales incentives
- Print solutions for your commercial, digital, print on demand, and personalized print requirements
- Procurement of promotional products, marketing collateral, displays and transportation services
Two State-of-the-Art Facilities to Serve You
The Jay Group is located in Lancaster, Pennsylvania where we operate two state-of-the-art facilities to serve our extensive customer base. For nearly 50 years, we’ve adhered to the same fundamental operating philosophy that includes integrity, world-class service, value engineering and a focus on innovation to meet the continuously-evolving order fulfillment needs of our clients.
We Take the Time to Listen
We strive to forge long-lasting strategic partnerships with our clients by helping them find cost-effective fulfillment solutions that have a positive impact on their bottom line. We accomplish this by taking the time to get to know our customers. Jay Group representatives will visit your facility to observe your current operations and to gather input from your team. This allows us to effectively plan an effective transfer of the fulfillment process.
Trust Your Brand to the Jay Group
On-time delivery, cost efficiency, dedicated customer service, commitment to business ideals, and increased trust levels work together to improve your existing customer retention and also help you attract new business. Trusting your brand to someone else is a significant commitment. At the Jay Group, we let you do what you do best…and we handle the rest.