When you outsource your fulfillment operations to the Jay Group, you’re entrusting us to uphold the brand reputation you’ve worked so hard to craft. We value that level of trust and continuously strive to exceed our clients’ expectations. When we fulfill orders for your customers, whether they are your end consumers or your internal sales force, we want to make sure they receive the brand experience you want them to receive. Every order that goes through our facilities is treated with the urgency and care that it deserves.

While picking, packing, and shipping orders is nothing new for us, we continuously look to improve our processes by making them faster, simpler, and more cost-effective for our clients. Both of our facilities utilize Manhattan Associates Warehouse Management Systems (WMS), which provides complete visibility to all orders in the pipeline, as well as incredible order accuracy. When your orders are shipped by the Jay Group, you can rest assured that your customers will always receive exactly what they ordered. We also support a broad range of carriers and shipping options, so no matter how the order needs to ship or how soon it needs to be delivered, we make sure it gets there on time.

In addition to the basic functions of order fulfillment - picking, packing, and shipping - we offer a variety of value-added services to delight your customers. We even provide gift wrapping services for your customers, making those last-minute holiday gifts look that much more special when they arrive. With our in-house digital print shop, we have integrated our Print on Demand capabilities with our fulfillment services, allowing you to add customized letters, gift cards, and marketing collateral to deliver a more personal touch to your package.

Each and every package that we fulfill on our clients’ behalf has their name and valued reputation at stake. We take that responsibility very seriously, and we know that our reputation is on the line as well. Fulfilling your customer relationships is what we do best.. When you partner with the Jay Group, you’re in the right place.