With some transportation logistics companies, once your order goes out the door; their part of the process is done. That’s not how it works at The Jay Group. We provide a variety of reverse logistics services to suit your business post-sale needs. We can handle your returns for both wholesale and retail orders, perform refurbishment services, or even manage a product recall in the event that you would ever experience one. Our experience, technology and expertise have helped make us an industry leader in reverse logistics services, and we offer a wide variety of services to a full range of industries.
Reverse logistics requirements:
- Establishing a strategic objective for business and consumer returns
- Tracking and managing total costs of a return
- valuating the reason for returns
- Improving customer service
- Recapturing product value
- Reshipping replacement product
Returns are an integral part of the retail process. Consumers can change their mind, need a different product, or may simply not want the product. Processing returns easily, cleanly, and efficiently is also an important way to demonstrate value to your customers; which can lead to additional sales in the future. Each return that comes through our doors is checked against their orders and inspected for quality. We can implement a variety of diagnostic services if your products require that sort of service. Returns for high-value or sensitive materials can be stored in secure areas until disposition is received.
A quick, hassle-free return experience is just as important to your customers as the initial purchase experience. A negative or difficult experience during a return or replacement can drive customers to other, less problematic, vendors. At The Jay Group, our goal of exceeding your customer’s expectations extends beyond the initial sale and delivery all the way through returns and replacements. Our comprehensive reverse logistics services cover all of your needs from start to finish.
If a portion of your inventory is reliant on refurbished merchandise, we can lend a hand in that arena as well. We have provided refurbishment services for home fitness equipment, consumer electronics, and a variety of other products. We’ll work with your staff to develop the training materials and processes to ensure that each refurbished product is as good as new and you won’t have to worry about reintroducing it to the supply chain.
When purchasing refurbished equipment, your customers are relying on you to provide them with a quality product that is as good as new. A bad experience with a refurbished product could drive your customers away from your refurbished line of goods or to another vendor entirely. At The Jay Group, we will work with you each step of the way to ensure the refurbished products you supply to your customers always exceed the customers’ expectations.
Nobody wants to go through a product recall or any sort of adverse event. In the event you do need to recall products from the marketplace, look to the Jay Group for a helping hand. We can coordinate the logistics of getting product off the shelves and into our facility, as well as operating the customer support and even offering rebates and promotions to your customers. Backed by our Warehouse Management System, we’ll track each and every lot and provide detailed reporting on the entire process, so you can rest easy knowing your products are safe and secure.
Product recalls are stressful for customers and suppliers alike. With our advanced tracking technology, you’ll be able to quickly and easily identify and locate recalled items, getting them out of circulation and notifying customers who have received the recalled item. You and your customers will be able to rest easy knowing the recalled items are being collected while replacement or compensation efforts are already underway. This is just another part of the comprehensive reverse logistics and third party outsourcing services we offer at The Jay Group.