We have just what you need
It takes time, space, infrastructure, and problem-solving skills to handle returns. The complications begin with fraud prevention (yes it happens with returns, too) and don't end until you've integrated your Warehouse Management, Order Management, Customer Management, and Inventory Control systems together to produce a solution that can successfully process returns, process refunds, handle recalls, accurately track lot and date coded products, and give your contact center team visibility to manage customer inquiries. Not convinced yet? Consider that beyond the glitz of the technology layer there’s also back-breaking and often dirty work needed complete these tasks. The product that left the warehouse in pristine condition certainly doesn’t come back that way.
At The Jay Group we’ve developed a returns processing division that includes:
Dedicated whitespace on our warehouse floor for managing volume
Automation to make the easy stuff fast and the tough stuff possible
Packaging and kitting to ready your refurbished goods for resale
Forward logistics to complete the lifecycle and send goods to their final disposition
Customer service to answer customers questions and concerns and protect your brand