Technology

The Jay Group continues to invest significantly in technology and infrastructure to provide the highest level of support for our clients. The Jay Group supports its technology infrastructure with an in-house Information Technology (IT) Department segmented into three specialized teams:

  • Business Support
  • Systems Development
  • Infrastructure

Our investments in technology systems include:

technology

  • Cloud Based Telephony System by Interactive Intelligence (ININ):

    This cloud based, unified communications platform supports our Contact Center with omnichannel service offerings such as voice, email, chat, SMS & social media.

  • Proprietary Order Management System (OMS):

    Running on an IBM AS400 environment, this custom order management system is fully integrated with our WMS, Contact Center, and Operations Facility.

  • Manhattan Associates Warehouse Management System (WMS):

    Running on an IBM AS400 environment, this custom warehouse management system is fully integrated with our OMS and Operations Facility.

  • Proprietary Time Management System (TMS):

    Fully integrated with our Billing Management System (BMS), TMS also functions as a Labor Management System (LMS), tracking employee time closely for the most accurate reporting possible.


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