Since 1984, The Jay Group has been an industry leading provider of outsourced contact center solutions and call center services for omnichannel retailers, ecommerce retailers, direct response marketers, healthcare and insurance providers, government and consumer affairs agencies, institutions of higher education, and technology and equipment manufacturers.
Whether you are looking for outsourced contact center services to provide dedicated 24/7/365 live support, seasonal program support, after-hours, or overflow management The Jay Group can help you exceed your customer’s expectations.
Contact Center Services
Omnichannel Customer Support
Onsite Workforce Management
Experienced Customer Service Representatives
Front Line Quality Assurance
Custom Reporting and Analytics
Full Service Account Management
Easy Software Integrations
The Jay Group’s use of the unified communication systems improves customer experience and Customer Service Representative (CSR) utilization.
Through The Jay Group, your company will be represented by domestic CSRs.
Shorten interaction and response times by integrating your Customer Relationship Management (CRM) software with The Jay Group platform.