The Jay Group has been an industry leading provider of outsourced contact center solutions and call center services since 1986.
Whether it’s dedicated 24/7/365 live support, seasonal programs, after-hours, or overflow, The Jay Group has the technology, experience and personnel to ensure that your customers receive the absolute best in customer care.
We support phone, email, chat, social media, SMS/text, outbound, and Interactive Voice Response (IVR).
The Jay Group’s use of the unified communication systems improves customer experience and Customer Service Representative (CSR) utilization.
Through The Jay Group, your company will be represented by domestic CSRs.
Integrating your CRM with our platform increases customer satisfaction through shortened interaction and response times.