Contact Center

The Jay Group has been an industry leading provider of outsourced contact center solutions and call center services since 1984.

The Jay Group provides the highest level of support for:

The Jay Group provides the highest level of support for:
  • Omnichannel retailers
  • Ecommerce retailers
  • Direct response marketers
  • Healthcare and insurance providers
  • Government agencies
  • Higher education
  • Consumer affairs
  • Emerging technologies
  • Equipment manufacturers

Whether it’s dedicated 24/7/365 live support, seasonal programs, after-hours, or overflow, The Jay Group has the technology, experience and personnel to ensure that your customers receive the absolute best in customer care.

We support phone, email, chat, social media, SMS/text, outbound, and Interactive Voice Response (IVR).

Service Offerings:

  • Co-Source Capabilities
  • Customer Care
  • Order Management
  • Technical Support
  • Emergency Response
  • Email
  • Chat
  • SMS/Text
  • Social Media
  • Contact Center Technology

Benefits of Partnering with The Jay Group:

Multichannel Automated Call Distribution (ACD)

The Jay Group’s use of the unified communication systems improves customer experience and Customer Service Representative (CSR) utilization.

100% U.S. Based Customer Service Representatives (CSRs)

Through The Jay Group, your company will be represented by domestic CSRs.

Customer Relationship Management (CRM) Software Integration

Integrating your CRM with our platform increases customer satisfaction through shortened interaction and response times.

How We Deliver:

How We Deliver:
  • Our Ongoing Investment in Technology
  • Outstanding Recruitment and Retention Rates
  • Professional Training and Development
  • Our Committment to Transparency
  • Full Service Account Management
  • Front Line Quality Assurance
  • Complete Suite of Reporting and Analytics
  • Onsite Workforce Management
  • Software Integration
  • Our Committment to Being Your True Business Partner
Connect with a The Jay Group Representative
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