Contact Center

Since 1984, The Jay Group has been an industry leading provider of outsourced contact center solutions and call center services for omnichannel retailers, ecommerce retailers, direct response marketers, healthcare and insurance providers, government and consumer affairs agencies, institutions of higher education, and technology and equipment manufacturers.

Whether you are looking for outsourced contact center services to provide dedicated 24/7/365 live support, seasonal program support, after-hours, or overflow management The Jay Group can help you exceed your customer’s expectations.

The Jay Group Contact Center Customer Service Representative

Contact Center Services

Contact Center Technology

Onsite Workforce Management

Experienced Customer Service Representatives

Front Line Quality Assurance

Custom Reporting and Analytics

Full Service Account Management

Easy Software Integrations

Benefits of Partnering with The Jay Group:

Multichannel Automated Call Distribution (ACD)

The Jay Group’s use of the unified communication systems improves customer experience and Customer Service Representative (CSR) utilization.

100% U.S. Based Customer Service Representatives (CSRs)

Through The Jay Group, your company will be represented by domestic CSRs.

Increased Customer Satisfaction

Shorten interaction and response times by integrating your Customer Relationship Management (CRM) software with The Jay Group platform.

Connect with a The Jay Group Representative
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