Answering Services

Superior Answering and Phone Support Services:

A 100% U.S. based Contact Center, The Jay Group provides live outsourced call center support 24/7/365 for commercial and medical clients. Contact Center clients rely on The Jay Group’s experienced and bilingual Customer Service Agents (CSAs) to efficiently answer phones and provide personal service to their callers.

Enterprise Level Call Center Technology:

The Jay Group utilizes state-of-the-art call center technology to consistently provide the highest level of dependability and service. 99.99% up-time means that each call is answered promptly, courteously, and professionally. Easily integrated and fully scalable, this intelligent, cloud based telephony system delivers multi-channel support via phone, email, social media, online chat, text, and more.

In addition, The Jay Group’s custom business intelligence (BI) system provides full reporting and analytic capabilities.

Personal Service:

The Jay Group understands the importance of a conversation. Family-owned and operated in Lancaster, PA since 1965, The Jay Group has built its reputation on personal service. At The Jay Group, you’ll work directly with our experienced executive team.

Exceptional Onsite Workforce Management:

All CSAs are fully trained and supported to deliver the highest quality service. Customized programs are created to reinforce client specific branding and improving customer experiences.

Confidentiality:

Because The Jay Group understands the importance of confidentiality to the business and medical communities and is proud to offer secure data management that is both HIPAA compliant and PCI compliant.

The Jay Group Contact Center Customer Service Representative

 

 

 

 

 

 

 

Commercial and Medical Contact Center Services:

  • Free Personal Consultation
  • 24-Hour On-Call Management
  • Customized Account Set-up
  • Customized Call Screening
  • Customized Price Plans
  • Appointment Scheduling
  • Voice Mail
  • Automated or On-Demand Post-Call Surveys
  • Wake-Up Calls
  • Free Faxing (some exceptions apply)
  • Paging Service
  • Immediate Dispatching
  • Information Lines
  • Secure Data Management
  • PCI Compliant
  • Emergency Response
  • Order Management
  • Issue Resolution
  • Customer Relationship Management
  • Seasonal Program Support
  • After House Support
  • Overflow Management
  • B2B and Direct to Consumer Services
Let The Jay Group work for you. Connect with a dedicated representative.
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Benefits of Partnering with The Jay Group

99.99% Uptime

Premium cloud based telephony system provides the highest levels of dependability.

No Lost Calls

Enterprise level technology ensures that no calls are dropped or abandoned.

Multi-channel Management

Phone, email, social media, online chat, and text support in one place!