A 100% U.S. based Contact Center, The Jay Group provides live outsourced call center support 24/7/365 for commercial and medical clients. Contact Center clients rely on The Jay Group’s experienced and bilingual Customer Service Agents (CSAs) to efficiently answer phones and provide personal service to their callers.
Enterprise Level Call Center Technology:
The Jay Group utilizes state-of-the-art call center technology to consistently provide the highest level of dependability and service. 99.99% up-time means that each call is answered promptly, courteously, and professionally. Easily integrated and fully scalable, this intelligent, cloud based telephony system delivers multi-channel support via phone, email, social media, online chat, text, and more.
In addition, The Jay Group’s custom business intelligence (BI) system provides full reporting and analytic capabilities.
The Jay Group understands the importance of a conversation. Family-owned and operated in Lancaster, PA since 1965, The Jay Group has built its reputation on personal service. At The Jay Group, you’ll work directly with our experienced executive team.
Exceptional Onsite Workforce Management:
All CSAs are fully trained and supported to deliver the highest quality service. Customized programs are created to reinforce client specific branding and improving customer experiences.
Because The Jay Group understands the importance of confidentiality to the business and medical communities and is proud to offer secure data management that is both HIPAA compliant and PCI compliant.
Commercial and Medical Contact Center Services:
Premium cloud based telephony system provides the highest levels of dependability.
Enterprise level technology ensures that no calls are dropped or abandoned.
Phone, email, social media, online chat, and text support in one place!