In today’s connected world, live chat services are a must for maintaining customer relations. The Jay Group utilizes the latest in Interactive Intelligence (ININ) software to support live chat services for its clients.
Multiqueue and multichannel routing offers our clients a far less expensive and more robust option for digital customer care.
Increase transaction total and optimize upsell and cross selling opportunities by reaching out to your customers as they browse your site.
Increase purchase confidence and reduce return rates by offering your customers the opportunity to ask questions before they buy.
Save money by enabling one Customer Service Representative (CSR) to manage multiple chats at the same time.