A true partnership for success, The Jay Group offers Co-Source services as an effective approach to sharing the responsibility of contact center management. By co-sourcing, clients support their in-house contact center with The Jay Group’s team of experienced Customer Service Representatives (CSRs), Technical Support Agents, and Managers. The Jay Group’s Contact Center utilizes the latest telephony platform from Genesis (Purecloud) and 24/7/365 tech support to ensure the best performance.
Create custom reports and track key metrics through The Jay Group’s telephony platform from Genesis (Purecloud).
Reduce customer wait times and improve customer experience levels with co-source support.
Let The Jay Group’s experienced team manage overflow, overnight, weekend,and holiday support.