By providing the Co-Source service, The Jay Group is able to offer a unique approach to sharing the responsibility of contact center management with our clients. Through co-sourcing, we take the best part of an in-house call center, your experienced Customer Service Representatives (CSRs) and managers, and blend them with our shared CSR solution (you pay only for calls answered), and a world class telephony platform from Interactive Intelligence (ININ) with the 24/7/365 tech support to ensure that it all runs smoothly.
Now, your manager and your best CSRs can focus on root causes and solutions with your marketing, product development, and manufacturing teams to ensure that your call center exists primarily to sell more and to build positive customer relationships.
Serve your customers through our best-in-class, cloud-based telephony system by Interactive Intelligence (ININ).
Our cloud-based redundant systems provide scale & dependability with 99.99% uptime.
Let us support your existing customer service team with our professional Customer Service Representatives (CSRs) for overflow, overnight, weekend and holiday coverage.