Co-Source Services

A true partnership for success, The Jay Group offers Co-Source services as an effective approach to sharing the responsibility of contact center management. By co-sourcing, clients support their in-house contact center with The Jay Group’s team of experienced Customer Service Representatives (CSRs), Technical Support Agents, and Managers. The Jay Group’s Contact Center utilizes the latest telephony platform from Genesys (Purecloud) and 24/7/365 tech support to ensure the best performance.

The Jay Group's Co-Source Model Offers:

  • A True Partnership for Success
  • Experienced Customer Care Team
  • Confidence in your Customer Service Overflow Plans
  • Data Transparency
  • Custom Reporting Capabilities
  • Increased Employee & Customer Satisfaction

Benefits of Partnering with The Jay Group

Data Driven Decisions

Create custom reports and track key metrics through The Jay Group’s telephony platform from Genesys (Purecloud).

Improved Customer Satisfaction

Reduce customer wait times and improve customer experience levels with co-source support.

24/7/365 Support

Let The Jay Group’s experienced team manage overflow, overnight, weekend,and holiday support.

Let The Jay Group work for you. Connect with a dedicated Representative.
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Our Clients Include Top Brands

The Jay Group is proud to provide custom omnichannel distribution, ecommerce order fulfillment, subscription logistics, contract packaging, and reverse logistics solutions to support top brands.

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  • CertainTeed Logo