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Co-Source

By providing the Co-Source service, The Jay Group is able to offer a unique approach to sharing the responsibility of contact center management with our clients. Through co-sourcing, we take the best part of an in-house call center, your experienced Customer Service Representatives (CSRs) and managers, and blend them with our shared CSR solution (you pay only for calls answered), and a world class telephony platform from Interactive Intelligence (ININ) with the 24/7/365 tech support to ensure that it all runs smoothly.

In addition, the Co-Source model offers:

  • Direct access to our CSRs
  • Valuable feedback to support customer care and product development strategies
  • Coverage for ongoing overflow, evening, weekends and holidays
  • Complete transparency through supervisor level access and reporting capabilities

Now, your manager and your best CSRs can focus on root causes and solutions with your marketing, product development, and manufacturing teams to ensure that your call center exists primarily to sell more and to build positive customer relationships.

Benefits of Partnering with The Jay Group

Use the Latest In Customer Service Technology

Serve your customers through our best-in-class, cloud-based telephony system by Interactive Intelligence (ININ).

A Dependable Connection With Your Customers

Our cloud-based redundant systems provide scale & dependability with 99.99% uptime.

24/7/365 Support

Let us support your existing customer service team with our professional Customer Service Representatives (CSRs) for overflow, overnight, weekend and holiday coverage.

Let The Jay Group work for you. Connect with a dedicated Representative.
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