Contact Center Technology

Engage with customers on their terms: where they want, when they want. The Jay Group’s intelligent, multichannel proprietary technology system supports agent behaviors to deliver better outcomes.

Easily integrated and fully scalable, this platform supports phone and web-initiated interactions, and email, chat and text-driven conversations.


We are integrated with a variety of systems including:

We are integrated with a variety of systems including:
  • Magento
  • Shopify
  • BigCommerce
  • Demandware
  • Netsuite
  • Salesforce
  • Oracle
  • Zendesk

Benefits of Partnering with The Jay Group

99.99% Uptime

Premium cloud based telephony system provides the highest levels of dependability.

No Lost Calls

The Jay Group’s integrated telephony/technology system ensures that no calls are dropped or abandoned.

Multichannel Connections

Give your customers the opportunity to reach your brand through any channel (phone, email, chat, text, Social Media, and more!).

Let The Jay Group work for you. Connect with a dedicated representative.
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Our Clients Include Top Brands

The Jay Group is proud to provide custom omnichannel distribution, ecommerce order fulfillment, subscription logistics, contract packaging, and reverse logistics solutions to support top brands.

  • Lockheed Martin Logo
  • CertainTeed Logo
  • welltold