Contact Center Technology

The Jay Group utilizes the latest Interactive Intelligence (ININ) cloud based telephony/technology system to support our contact center services and allow us to provide the best care to you and your customers.

Services Include:

  • Multichannel ACD
  • Interactive Voice Response
  • Computer and Customer Service Representative Integrations
  • Auto Dialers of Various Capabilities
  • Workforce Management
  • Agent Scripting
  • Custom Call, Email, and Work Flows
  • Custom Reporting
  • Single Unified Interface
  • Cloud Based Telephony/Technology System
Services Include:

In addition, we also operate a proprietary internal searchable Knowledge Base containing all the facts and information our Customer Service Representatives (CSRs) need to answer your customers’ questions.

We are integrated with a variety of systems including:

We are integrated with a variety of systems including:
  • Magento
  • Shopify
  • BigCommerce
  • Demandware
  • Netsuite
  • Salesforce
  • Oracle
  • Zendesk

Benefits of Partnering with The Jay Group

Access to a premium cloud based telephony / technology system.

This system provides the highest levels of dependability (99.999% uptime) and the ability to grow with your company.

Integrated Call Back Feature

The Jay Group’s integrated telephony/technology system ensures that no calls are dropped or abandoned. Instead of waiting for the next available agent, callers have the option to receive a call back. No more missed opportunities to connect directly with your customer!

Unified platform

The Jay Group’s unified platform gives our clients the opportunity to communicate with their customer through any channel that they choose (voice, email, chat, SMS, Social Media, and more!).

Let The Jay Group work for you. Connect with a dedicated representative.
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