The Jay Group utilizes the latest Interactive Intelligence (ININ) cloud based telephony/technology system to support our contact center services and allow us to provide the best care to you and your customers.
In addition, we also operate a proprietary internal searchable Knowledge Base containing all the facts and information our Customer Service Representatives (CSRs) need to answer your customers’ questions.
This system provides the highest levels of dependability (99.999% uptime) and the ability to grow with your company.
The Jay Group’s integrated telephony/technology system ensures that no calls are dropped or abandoned. Instead of waiting for the next available agent, callers have the option to receive a call back. No more missed opportunities to connect directly with your customer!
The Jay Group’s unified platform gives our clients the opportunity to communicate with their customer through any channel that they choose (voice, email, chat, SMS, Social Media, and more!).