Customer Care

In today’s increasingly connected world, omnichannel customer care is one of the most critical areas of your business. At The Jay Group, every interaction on behalf of your company is treated as an opportunity to make a customer for life. Whether you are a fortune 1000 company who needs 24/7/365 support or a quickly growing startup who just has too much on your plate, let us develop and provide your perfect custom omnichannel service strategy.

Our Customer Service Representatives (CSRs) serve your customers through:

  • Order Management
  • Ecommerce Customer Service
  • Account Management
  • Call Center Outsourcing Services
  • Customer Acquisition
  • Customer Retention
  • Complaint and Issues Resolution
  • Warranty Services
  • Reservations
  • Email Customer Service
  • Live Chat Customer Service
  • Social Media Monitoring and Service
  • Billing, Order, and Payment Processing
  • Fraud Detection and Loss Prevention Calls
  • Dispatch Management
  • Dealer Location Calls
  • Order Tracking
  • Foreign Language Support (English, French, and Spanish)

Benefits of Partnering with The Jay Group

Integrated Technology

Improving customer experience and lowering handle times, our easy to operate Application Program Interface (API) links directly to your Customer Relationship Management (CRM) software.

Multichannel Support

Providing the smoothest experience possible, our mulitchannel Automated Call Distribution (ACD) system allows each caller to experience just one voice throughout the life of the interaction.

100% U.S. Based Customer Service Representatives (CSRs)

Through The Jay Group, your company will be represented by domestic CSRs.

Let The Jay Group work for you. Connect with a dedicated representative.
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Our Clients Include Top Brands

The Jay Group is proud to provide custom omnichannel distribution, ecommerce order fulfillment, subscription logistics, contract packaging, and reverse logistics solutions to support top brands.

  • Lockheed Martin Logo
  • CertainTeed Logo
  • welltold