In today’s increasingly connected world, omnichannel customer care is one of the most critical areas of your business. At The Jay Group, every interaction on behalf of your company is treated as an opportunity to make a customer for life. Whether you are a fortune 1000 company who needs 24/7/365 support or a quickly growing startup who just has too much on your plate, let us develop and provide your perfect custom omnichannel service strategy.
Improving customer experience and lowering handle times, our easy to operate Application Program Interface (API) links directly to your Customer Relationship Management (CRM) software.
Providing the smoothest experience possible, our mulitchannel Automated Call Distribution (ACD) system allows each caller to experience just one voice throughout the life of the interaction.
Through The Jay Group, your company will be represented by domestic CSRs.