Emergency Response

As emergency calls can come at any hour of the day, The Jay Group staff is here 24/7/365 to support your customers in their most critical time of need.

The Jay Group’s emergency call center service helps you reduce operating costs while protecting yourself from legal action. Your telephone lines are monitored 24 hours a day and your protocols are customized. With a skilled call center, you will never miss an emergency call.

Benefits of Partnering with The Jay Group

Response Time

80% of calls are answered in 10 seconds or less, assuring timely responses to your customers and reduced risk of legal action for your company.

24/7/365 100% U.S. Based Customer Service Representatives (CSRs)

Through The Jay Group, your company will be represented by domestic CSRs.

Customized Escalation Path

Assuring the highest level of satisfaction, our experienced team will determine the proper path to take with each call.

Let The Jay Group work for you. Connect with a dedicated representative.
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