The Jay Group’s contact center staff works with each client on an individual basis. Following an intensive training process, The Jay Group team follows outlined guidelines through each customer interaction, thus acting as a true extension of your company and brand.
Our cost effective staffing models allow you to choose from dedicated, shared, or blended environments. In addition, our trained staff welcomes the opportunity to assist you in increasing your Average Order Volume (AOV) through up selling and cross selling programs.
Remote access to our real time reports enable full transparency and utilization of the crucial data that runs your business.
Stay connected to your customers through our full access software system interface.
The Jay Group offers full PCI compliant services to assure the maximum security for your customers’ data.
The Jay Group is proud to provide custom omnichannel distribution, ecommerce order fulfillment, subscription logistics, contract packaging, and reverse logistics solutions to support top brands.