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Social Media

Social Media communications take place 24/7/365. Allow The Jay Group’s well trained social media monitoring Customer Service Representatives (CSRs) to ensure the highest quality management of your company’s social media reputation.

Social media services include:

  • Tag inquiries by type
  • Social media customer service
  • Social media risk management

Social media analytics include:

Social media analytics include:
  • Track and trend customer questions over time
  • Service level and response times
  • Historical volumes and future projections
  • Understand question types for your brand
  • Individual case drill down

Benefits of Partnering with The Jay Group

Timely Action

Your customers engage with your brand 24/7/365. Let The Jay Group ensure a timely response.

Social Media Risk Management

Enjoy quick resolution of online issues through implementation of The Jay Group’s social media monitoring services.

Social Media Metrics and Tracking

Receive regular engagement and Return On Investment (ROI) metrics on your company’s social media accounts.

Let The Jay Group work for you. Connect with a dedicated representative.
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