Customer experience is everything. This makes choosing a third party logistics (3PL) provider to act as an invisible extension of your brand and fulfill customers’ orders accurately and on-time, an extremely important decision.
Jay Group believes that the brand experience is not complete until the product is successfully delivered.
Jay Group understands the importance of a conversation. As a family-owned and operated logistics firm since 1965, Jay Group has built its reputation on personal service. At Jay Group, you’ll work directly with our experienced executive team, experienced ecommerce and direct to consumer (D2C) fulfillment services providers committed to delivering the best customer experience to your consumers. No matter what your volume, every order goes out quickly and error free.
Jay Group uses the same technology found at the world’s largest 3PL centers to provide easy integrations, accurate executions across inventory, labor, and space, automated compliance with regulations and standards, and superior fulfillment results including on-time shipping and inventory accuracy rates of 99.9%. Orders from your ecommerce site are delivered to your customer’s hands seamlessly.
Jay Group’s Business Intelligence Client Access Portal provides transparency to all fulfillment activities from inventory levels to order level detail such as tracking and freight costs. Quick and easy integrations with most major ecommerce shopping carts are supported by Jay Group’s experienced IT team.
Our eCommerce fulfillment software works with all major online brands, including:
Your product fulfillment and contract packaging are handled in an FDA registered and climate controlled facilities. In addition, products shipped from Jay Group’s East Coast fulfillment centers, strategically located in Lancaster, PA, can reach more than 77% of the US in 3 days (ground shipping).
Jay Group also offers value-add and contract packaging services so clients can customize their customer’s experience down to the packing slip and shipping container. Additional specialty packaging services include packaging optimization, kitting, collation, labeling and over-labeling, packaging and carton insertion, gift wrapping, product inspections, and more!
Jay Group’s commitment to providing exceptional customer experience does not end when the product is delivered! Online merchants know that returns and reverse logistics are a natural part of operating an ecommerce business. They also understand that a product return is an opportunity to take a lost sale and turn it into an exceptional customer experience. Jay Group will customize a returns processing service plan to support your site’s return policy.
By offering all aspects of fulfillment, contract packaging, and integrated support services, Jay Group creates effective and cost efficient solutions to exceed client’s operational, and customer satisfaction goals.
Jay Group delivers inventory management, order processing, and on-time shipping services with the over 99.9% accuracy.
Integrations with the latest WMS, OMS, and BI systems support real-time, data-based decisions.
Your product can reach more than 77% of the US in 3 days (ground shipping) from Jay Group’s strategically located east coast, Lancaster, PA facility.
The Jay Group is proud to provide custom omnichannel distribution, ecommerce order fulfillment, subscription logistics, contract packaging, and reverse logistics solutions to support top brands.