The Jay Group believes that the brand experience is not complete until the product is successfully delivered.
Customer experience is everything. This makes choosing a third party logistics (3PL) provider to act as an invisible extension of your brand and fulfill customers’ orders accurately and on-time, an extremely important decision.
When you work with The Jay Group, you work with an experienced ecommerce and direct to consumer (D2C) fulfillment services provider committed to delivering the best customer experience to your consumers. No matter what your volume, every order goes out the quickly and error free.
Ecommerce Shopping Cart Integrations
The Jay Group’s technological innovations and unparalleled processes take orders from your ecommerce site and deliver them to your customer’s hands seamlessly.
The Jay Group is integrated with most major shopping carts and responsive IT infrastructure to allow for quick integrations with any others. In addition, The Jay Group’s client portal provides transparency to all fulfillment activities from inventory levels to order level detail such as tracking and freight costs.
Contract Packaging Solutions
In addition, you have the option to include a customized packing slip and brand your box. The Jay Group also offers value-add and contract packaging services like packaging optimization, kitting, collation, labeling and over-labeling, packaging and carton insertion, gift wrapping, product inspections, and more!
Returns Processing & Reverse Logistics
The Jay Group’s commitment to providing exceptional customer experience does not end when the product is delivered! Online merchants know that returns or reverse logistics are a natural part of operating an ecommerce business. They also understand that a product return is an opportunity to take a lost sale and turn it into an exceptional customer experience. The Jay Group will customize a returns processing service plan to support your site’s return policy.
The Jay Group’s ecommerce fulfillment services save you money by:
In addition to fulfillment, specialty packaging, and returns processing services, The Jay Group’s Contact Center provides 24/7/365 outsourced customer care solutions for brands that increase customer satisfaction, loyalty, and ultimately sales. Experienced agents meet the highest quality control standards when managing orders, resolving issues, and providing technical support to consumers. The Contact Center also utilizes the latest multichannel technology to offer the best service through each customer’s preferred platform (email, chat, text, and social media).
By offering all aspects of fulfillment, customer care, and integrated support services, The Jay Group creates effective and cost efficient solutions to exceed client’s operational, and customer satisfaction goals.
The Jay Group delivers inventory management, order processing, and on-time shipping services with the highest level of accuracy.
Integrations with the latest WMS, OMS, and BI systems support real-time, data-based decisions.
Your product can reach more than 77% of the US in 3 days (ground shipping) from the The Jay Group’s strategically located Mid-Atlantic, Lancaster, PA facility.