The Jay Group believes that the brand experience is not complete until the product is successfully delivered.
Customer experience is everything. This makes choosing a third party logistics (3PL) provider to act as an invisible extension of your brand and fulfill customers’ orders accurately and on-time, an extremely important decision.
Personal Ecommerce Fulfillment
The Jay Group understands the importance of a conversation. As a family-owned and operated logistics firm since 1965, The Jay Group has built its reputation on personal service. At The Jay Group, you’ll work directly with our experienced executive team, experienced ecommerce and direct to consumer (D2C) fulfillment services providers committed to delivering the best customer experience to your consumers. No matter what your volume, every order goes out quickly and error free.
The Jay Group uses the same technology found at the world’s largest 3PL centers to provide easy integrations, accurate executions across inventory, labor, and space, automated compliance with regulations and standards, and superior fulfillment results including on-time shipping and inventory accuracy rates of 99.9%. Orders from your ecommerce site are delivered to your customer’s hands seamlessly.
The Jay Group’s Business Intelligence Client Access Portal provides transparency to all fulfillment activities from inventory levels to order level detail such as tracking and freight costs. Quick and easy integrations with most major ecommerce shopping carts are supported by The Jay Group’s experienced IT team.
The Best Facilities & Location
Fulfillment and contract packaging services are performed in FDA registered and climate controlled facilities. In addition, products shipped from The Jay Group’s East Coast fulfillment centers, strategically located in Lancaster, PA, can reach more than 77% of the US in 3 days (ground shipping).
Contract Packaging Solutions
The Jay Group also offers value-add and contract packaging services so clients can customize their customer’s experience down to the packing slip and shipping container. Additional specialty packaging services include packaging optimization, kitting, collation, labeling and over-labeling, packaging and carton insertion, gift wrapping, product inspections, and more!
Returns Processing & Reverse Logistics
The Jay Group’s commitment to providing exceptional customer experience does not end when the product is delivered! Online merchants know that returns and reverse logistics are a natural part of operating an ecommerce business. They also understand that a product return is an opportunity to take a lost sale and turn it into an exceptional customer experience. The Jay Group will customize a returns processing service plan to support your site’s return policy.
The Jay Group’s ecommerce fulfillment services save you money by:
Customer Care Services
In addition to fulfillment, specialty packaging, and returns processing services, The Jay Group’s Contact Center provides 24//365 outsourced customer care solutions for brands that increase customer satisfaction, loyalty, and ultimately sales. Experienced agents meet the highest quality control standards when managing orders, resolving issues, and providing technical support to consumers. The Contact Center also utilizes the latest multichannel technology to offer the best service through each customer’s preferred platform (email, chat, text, and social media).
Customized Solutions Deliver Results
By offering all aspects of fulfillment, customer care, and integrated support services, The Jay Group creates effective and cost efficient solutions to exceed client’s operational, and customer satisfaction goals.
The Jay Group delivers inventory management, order processing, and on-time shipping services with the over 99.9% accuracy.
Integrations with the latest WMS, OMS, and BI systems support real-time, data-based decisions.
Your product can reach more than 77% of the US in 3 days (ground shipping) from the The Jay Group’s strategically located east coast, Lancaster, PA facility.