The Jay Group is an industry leading provider of ecommerce fulfillment, direct sales fulfillment, and retail distribution fulfillment services. Because of this experience, when clients who choose The Jay Group as their 3rd Party Logistics (3PL) provider, are choosing a fulfillment center with the ability to seamless scale and provide efficient, cost effective multi-channel fulfillment support across all sales channels. This alignment of businesses fulfillment strategies across multiple channels reduces redundant costs on inventory, buildings, people and systems.
A Personal Commitment to Multi-Channel Fulfillment:
Since 1965, The Jay Group has been a family-owned and operated fulfillment center dedicated to personal service. At The Jay Group, you’ll work directly with a our leadership team, each experienced in ecommerce, direct to consumer (D2C), and business to business (B2B) services.
Next Generation Fulfillment Technology:
The Jay Group uses the same technology found at the world’s largest fulfillment centers to provide easy integrations, ensure compliance with regulations and standards, and deliver superior fulfillment results including on-time shipping and inventory accuracy rates of 99.9%.
The Best Facilities & Location:
Fulfillment services are performed in FDA registered and climate controlled facilities. In addition, products shipped from The Jay Group’s East Coast fulfillment centers, strategically located in Lancaster, PA, can reach more than 77% of the US in 3 days (ground shipping).
Customer Care Services:
In addition to fulfillment center services, The Jay Group’s Contact Center provides 24/7/365 outsourced customer care solutions for brands that increase customer satisfaction, loyalty, and ultimately sales. Experienced agents meet the highest quality control standards when managing orders, resolving issues, and providing technical support to consumers. The Contact Center also utilizes the latest multi-channel technology to offer the best service through each customer’s preferred platform (email, chat, text, and social media).
Customized Solutions Deliver Results:
By offering all aspects of fulfillment, customer care, and integrated support services, The Jay Group creates effective and cost efficient solutions to exceed client’s operational and customer satisfaction goals.
The Jay Group’s investment in technology provides optimized efficiency, order picking process, and fulfillment accuracy.
Reach more than 77% of the US in 3 days (ground shipping) from the The Jay Group’s strategically located east coast, Lancaster, PA facility.
The Jay Group delivers inventory management, order processing, and on-time shipping services with the over 99.9% accuracy.