Reverse Logistics Management Services

What Do You Do When Your Product Is Returned?

Returns are an inevitable part of any business and how you handle them is crucial. Having a fast, customer-orientated returns management program can help you stay competitive in the marketplace. A returns system that’s easy for the customer solidifies their trust in you and potentially earns you their repeat business.  

Managing your own reverse logistics can become a job in itself, taking your focus away from growing your business. While you never sell your product with the intention of getting it back, it’s important to be ready for the unexpected. Whether that’s damage from shipment, an invalid address, or simply an unhappy customer, Jay Group knows what to do.

How We Can Simplify The Process

Jay Group is experienced in helping B2B / B2C ecommerce retailers, marketers, manufacturers, and omnichannel businesses process returns. Whether a product is coming back from consumers, retailers, or distributors, we can handle it. 

When you work with us, our service supply chain team creates a custom process to manage your supply chain in alignment with your business goals. Then once the process is in operation, our work doesn’t stop there. Our team carefully watches industry insights to find new opportunities to increase efficiency and reduce your operating costs.

Everyone Wins With Reverse Logistics Management

So what are the benefits of reverse logistics management? Ultimately, having a 3PL provider manage your returns does more than just free up your team to focus on growing your business. It ensures you maintain a strong relationship with customers by creating a positive brand experience. So it’s a win for your customers.

By outsourcing the work, you can also reduce your operating costs and eliminate high levels of waste by extending the useful life of products. That’s a win for you.

Why Should Returns Management Matter To You?

In eCommerce alone, somewhere between 25-40% of purchases are returned on average. Brick and mortar locations typically have somewhere between 5-10% of purchases returned. You’re at risk of losing business revenue if you don’t have an efficient returns management process. However, you may also be lacking the support you need to even put together a well-run returns program you don’t have to worry about.

That’s where we can provide peace of mind. Jay Group has years of experience providing reverse logistics support, right down to small details like tracking an item’s serial number and lot code. Plus, we’re experienced in handling return apps like Shopify’s Return Magic. Regardless of your business channel, we’re here to provide support so you can focus on what really matters – growing your business.

Contact Us Today For A Free Quote

Want to know more about how our team can help you with returns management? Just drop us a line below!