Healthcare and Insurance Support

The Jay Group’s Contact Center provides multichannel outsourced customer care solutions for local, national, and international Healthcare and Insurance companies.

Providing dedicated 24/7/365 live support, seasonal program support, after-hours, or overflow management The Jay Group outsourced contact center services help you exceed your customer’s expectations while supporting HIPAA compliance requirements.

Acting as a seamless extension of your brand, experienced agents provide the highest level of customer care while delivering order management, issue resolution, technical support, and emergency response services via email, chat, text, or social media.

Let The Jay Group Provide:

  • Inbound & Outbound Program Services
  • Multichannel Support (Email, Chat, Text, Social Media)
  • Experienced and Multi-lingual Customer Service Representatives
  • Front Line Quality Assurance
  • 99.9% Uptime
  • HIPAA Compliance Support
  • Onsite Workforce Management
  • Secure Data Management
  • Custom Reporting & Analytics
  • Easy Software Integration
Let The Jay Group work for you. Connect with a dedicated representative.
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