The Jay Group offers your customers a full menu of multichannel technical support solutions like Interactive Voice Response (IVR), advanced co-browsing, and proactive step by step troubleshooting instruction for pre-sale, sales, setup, service, and 24/7/365 emergency service needs.
The Jay Group Customer Service Representatives (CSRs) employ joint navigation and desktop sharing technology to quickly solve their problem.
Detailed CSR scripting supports the entire troubleshooting process.
You will receive detailed reporting on technical support calls helping to streamline future product development.
The Jay Group is proud to provide custom omnichannel distribution, ecommerce order fulfillment, subscription logistics, contract packaging, and reverse logistics solutions to support top brands.