B2B Fulfillment

Flexible Fulfillment That Keeps You Competitive

B2B fulfillment is the storage, pick-pack, and shipping of wholesale orders to business buyers — retailers, their distribution centers, and other companies — usually in case and pallet quantities rather than single parcels to consumers. Jay Group runs B2B and wholesale fulfillment from facilities we own and operate ourselves, with the order accuracy and retail-channel experience that keep a wholesale program profitable instead of chargeback-ridden.

Why B2B Fulfillment Matters

Wholesale is a different discipline from shipping to consumers, and it is far less forgiving. A retailer holds you to a delivery window and a specification, and one late, short, or mislabeled shipment becomes a chargeback that eats the margin on the entire order. As a brand moves from selling direct into selling through retailers, the operation behind those orders has to be precise, documented, and consistent — because at wholesale volumes, a small error rate multiplied across pallets is real money lost.

What's Included in B2B Fulfillment

Bulk pick, pack, and ship in case and pallet quantities
Retail-ready and shelf-ready packaging, labeling and over-labeling
EDI order flow through our SPS Commerce integration
Reverse logistics and returns management
Kitting, assembly, and display building for wholesale and retail programs
Lot, batch, serial, and expiration tracking with FIFO/LIFO/FEFO rotation

Services can be used on their own or combined, and the operation is tuned to your SKUs, retailers, and compliance needs rather than forced into a single template.

What Sets Jay Group's B2B Fulfillment Apart

This is where Jay Group is genuinely different, and it is worth being specific rather than generic.

99.9% order accuracy, where accuracy pays for itself

Jay Group runs at a 99.9% inventory and order-accuracy rate. In DTC that protects a review; in B2B it protects your margin directly, because accurate quantities and clean documentation are what keep retailer chargebacks off your invoice.

Retail-channel experience, not a generic 3PL

Jay Group serves e-commerce, direct sales, retail distribution, and subscription channels, and our leadership has run both DTC and B2B operations for years. That experience is why our wholesale fulfillment behaves like a retail-compliance operation, not a parcel shop.

The Technology Behind B2B Fulfillment

Jay Group runs B2B fulfillment on Manhattan Associates WMS — a longtime Leader in the Gartner Magic Quadrant for Warehouse Management Systems — paired with a proprietary Order Management System and a real-time Client Access Portal you log into for inventory, orders, and shipment status. Wholesale orders flow electronically through our SPS Commerce integration, and 50-plus native integrations connect the platforms your team already uses, so your wholesale, DTC, and subscription orders all draw from one accurate inventory pool.

Advanced Inventory Control & Reporting 1

Manhattan WMS (Enterprise Execution)

Most 3PLs call their software enterprise-grade. Ours actually is: Manhattan Associates WMS, a Gartner Magic Quadrant Leader.

Advanced Inventory Control & Reporting 2

3PL Software & Fulfillment Technology

Your 3PL software should ship orders accurately, automate the manual work, and forecast demand. Ours is built to.

Advanced Inventory Control & Reporting 3

Order Management System

Most order systems sync with the warehouse on a schedule. Ours reads from it directly, so you never oversell. Every order status is live, not last-synced.

Advanced Inventory Control & Reporting

Jay Group provides real-time visibility into what's actually on the shelf, with lot tracking, expiration management and serialization built in.

Facilities we own & operate across the East, West & Central U.S.

We are not an asset-light platform brokering your inventory to a network we don’t control. We own and run four facilities — Lancaster and Mountville, Pennsylvania in the East; Reno, Nevada in the West; and Houston, Texas in the Central/Gulf region — more than 770,000 square feet reaching over 90% of the U.S. within two days. For a wholesale program that means product positioned close to your retail buyers and their distribution centers, on floors we actually staff.

Lancaster, PA (HQ)

700 Indian Springs Dr, Lancaster, PA 17601

250K sq ft · 7-day fulfillment · ISO/IEC 27001

Mountville, PA

3750 Hempland Rd, Mountville, PA 17554

140K sq ft · FDA-registered · ISO/IEC 27001

Houston, TX

7677 Pinemont Dr, Houston, TX

250K sq ft · 7-day fulfillment · South & Central U.S.

Reno, NV

1381 Capital Blvd #200, Reno, NV 89502

130K sq ft · FDA-registered · ISO/IEC 27001

Scale Your 3PL Fulfillment without Compromise

Meet with Scott Chamberlain - Senior Director Sales & Marketing at Jay Group

Tired of Feeling Like Just Another Brown Box? 5

Talk to an Expert

Smarter. Faster Fulfillment. With Real-Time Visibility. 6

Why Jay Group for B2B Fulfillment

Seven-day-a-week fulfillment keeps wholesale orders moving to retailer windows. Every Jay Group facility is FDA-registered and cGMP compliant, ISO 27001 certified, and DEA-registered, and we handle hazardous materials including class 2 aerosols, class 3 flammables, and class 9 lithium — so regulated and restricted products can move through your retail programs, not just your DTC store. And because we have been third-generation, family-owned and woman-led since 1965, we answer to clients, not outside investors — when your fill rate and an investor’s return would conflict, there is no conflict here.

Industries We Serve with B2B Fulfillment

Jay Group runs wholesale and retail programs for supplement and nutraceutical brands, health and beauty, personal care, food and beverage, pet, kids and baby, medical devices, and other regulated and lifestyle categories — the same brands that rely on our FDA-registered, lot-controlled operation for their DTC and subscription channels.

Supplement fulfillment

Beauty

Personal Care

Feminine Hygiene

Vitamins & Minerals

OTC Drugs

Shelf-Stable Food

Travel & Luggage

Kitchenware

Electronics

Apparel

Jewelry

Home Goods

Sporting Goods

Consumer Packaged Goods

Intimate Wellness

Fragrance & Perfume

Pet Product

Smarter. Faster Fulfillment. With Real-Time Visibility. 2

Kids & Baby Products

Medical Device

Food Grade

Aerosol

Lithium Battery Powered Goods

B2B Fulfillment FAQ

What is B2B fulfillment?

B2B fulfillment is the storage, picking, packing, and shipping of wholesale orders to business buyers — retailers and their distribution centers — typically in case and pallet quantities under each buyer’s delivery and labeling requirements.

How is B2B fulfillment different from DTC or ecommerce fulfillment?

DTC ships single orders to consumers; B2B ships bulk orders to businesses against strict retailer specifications, where errors become chargebacks. Jay Group runs both from one inventory pool, so you don’t split stock across operations.

Does Jay Group connect to retailer EDI?

Yes — wholesale orders flow through our SPS Commerce integration, alongside our Manhattan WMS and proprietary OMS.

Who is Jay Group’s B2B fulfillment best for?

Growing brands moving from direct sales into wholesale and retail — especially in regulated categories that need FDA-registered, lot-controlled handling — generally shipping at least 5,000 orders a month, with flexibility case by case.

Contact Us

Fulfillment decisions shouldn’t be based on assumptions. Let’s talk through your challenges & have a straightforward conversation about whether Jay Group is the right fit for your business right now – no pressure, just clarity.