Since its founding in 1965, The Jay Group continues to be a leading marketing support services and order fulfillment company located in Lancaster, PA – one of the best and fastest growing distribution markets in the U.S., with two state-of-the-art, climate controlled, FDA registered facilities totaling 385,000 square feet.
The Jay Group is committed to simplifying marketing efforts and providing custom multichannel contact center and fulfillment solutions for its clients.
The Jay Group:
- Delivers your Brand – inventory management & order fulfillment. Specializing in direct-to-consumer and business-to-business order fulfillment services for product, literature and POS with support from our Manhattan Associates Warehouse Management System (WMS).
- Represents your Brand – contact center. Our cloud-based telephony system by Interactive Intelligence supports our 24/7, domestic, customer service center with a platform to connect directly to your customer through voice, email, chat, SMS, & social media services. This technology also gives our clients the finest in customer care & support, inbound sales, up-sell/cross-sell, technical support and tier-1 help desk opportunities.
- Define Retail Landscapes – specialty packaging. Our hands-on and automated services include lot coding, relabeling, packing, shrink-wrapping, banding, carton insertion, kitting, sampling, manual inspection and display assembly & reconfiguration.
Today, The Jay Group represents many industry-leading companies including Bosch, CertainTeed, Donnelley Financial Solutions, Ingram Micro, iRobot, Isagenix, Johnson & Johnson, Lane Labs, Lockheed Martin, PetNovations, Rational USA, Trex, and World Kitchen.