The Jay Group is a leading marketing support services and order fulfillment company located in Lancaster, PA – one of the best and fastest growing distribution markets in the U.S., with two state-of-the-art, climate controlled, FDA registered facilities totaling 385,000 square feet.
Now approaching our 52nd year in business, our mission is to simplify marketing efforts and provide multichannel solutions for our clients.
The Jay Group helps you to:
- Deliver your Brand – inventory management & order fulfillment. Specializing in direct-to-consumer and business-to-business order fulfillment services for product, literature and POS with support from our Manhattan Associates Warehouse Management System (WMS).
- Represent your Brand – contact center. Our cloud-based telephony system by Interactive Intelligence supports our 24/7, domestic, customer service center with a platform to connect directly to your customer through voice, email, chat, SMS, & social media services. This technology also gives our clients the finest in customer care & support, inbound sales, up-sell/cross-sell, technical support and tier-1 help desk opportunities.
- Define Retail Landscapes – specialty packaging. Our hands-on and automated services include lot coding, relabeling, packing, shrink-wrapping, banding, carton insertion, kitting, sampling, manual inspection and display assembly & reconfiguration.
Our current client list includes recognized brands such as Animas, Alcon, American Public Media Group, Bosch, Campari America, Carrier, CertainTeed, Discovery Education, iRobot, Johnson & Johnson, Lane Labs, Lockheed Martin, Luxury Brands, Rational USA, Rockport, Shipwire, and Trex.