The Business Challenge:
A leading supplier of healthcare solutions needed a 3PL (third party logistics) provider to support their commitment to physicians and their patients.
Jay Group created a custom plan for the safe, efficient, and accurate B2B fulfillment of medical devices and supplies to doctors’ offices across the US. In addition to medical devices, Jay Group also fulfills all educational and marketing material for the manufacturer. Kits of these items (table tents, t-shirts, literature, pens, etc.) are compiled for physicians’ offices or for use at conferences and events. Items are received separately and are picked, packed, and shipped based on specific order requirements.
Why they chose Jay Group for B2B Order Fulfillment:
Inventory Management: As medical devices and supplies are subject to strict regulations, Jay Group ensures the most accurate management of products requiring first-in-first-out (FIFO), first-expired-first-out (FEFO), and lot expiration tracking.
Online Integrations: Jay Group integrated with the manufacturers’ existing online portal to receive product orders directly.
Operational Transparency: To give clients the ability to view and manage all aspects of their accounts, Jay Group integrated its WMS (Warehouse Management System), OMS (Order Management System) and BI (Business Intelligence) systems together. The Access Portal allows clients to view and track inventory every step of the way, from the receiving dock to the shelves, out the door, and all the way to point of delivery.
Through this online fulfillment management portal clients manage inventory, orders, back-orders, receiving, inventory reorder levels, shipments, shipment confirmation emails, shipping history, sales and marketing reports, and much more – all in real-time. The interactive site also allows them to enter or edit orders, enter incoming inventory purchase orders, and cancel pending orders. And, because it is powered by Qlik, a data-driven Decision Support System, it is flexible and easy to learn.
Fast Order Processing Times: This client required immediate fulfillment options, so Jay Group provides same day shipping for rush orders. Most other orders are filled within 24 hours of receipt.
Quality Control: Jay Group’s FDA registered and climate controlled facilities meet government requirements for supply chain management of medical devices and supplies.
Quick Delivery: Products shipped from Jay Group’s East Coast fulfillment centers, strategically located in Lancaster, PA, can reach more than 78% of the US in 3 days (ground shipping).
Transportation Discounts: By utilizing Jay Group’s negotiated carrier rates, the medical manufacturer saves money on transportation costs.
Accuracy: Jay Group delivers inventory management, order processing, and on-time shipping services with over 99.9% accuracy.
Contract Packaging Services: During the on-boarding process, in addition to B2B fulfillment services, Jay Group provided product sourcing support to develop an optimized carton size for each of the manufacturers specialty build-to-order kits. Through optimization, Jay Group helped the manufacturer decrease shipping costs and increase end consumer satisfaction.
Learn more about Jay Group’s state-of-the-art technology: