Ecommerce Fulfillment Services
Pick, Pack and Ship From Four FDA-Registered U.S. Warehouses
Jay Group is a family-owned ecommerce fulfillment company founded in 1965. We pick, pack and ship DTC orders seven days a week from four U.S. fulfillment centers in Lancaster and Mountville, PA, Reno, NV and Houston, TX, reaching 90% of U.S. consumers in 1–2 days by ground with 99.9% order accuracy.
- Compliance: All four facilities FDA-registered and cGMP compliant
- Locations: Lancaster and Mountville, PA, Reno, NV and Houston, TX
- Capacity: 770,000+ sq ft · 99.9% order accuracy
- Delivery reach: 1–2 day ground to 90% of U.S. consumers
- Schedule: Fulfillment seven days a week
Ecommerce fulfillment is the storage, pick-pack, and shipping of online orders directly to consumers, plus the returns that come back — the operation that turns a checkout into a package on a doorstep. Jay Group runs ecommerce and direct-to-consumer fulfillment from facilities we own and operate, with the shipping speed, order accuracy, and brand-presentation control that decide whether a first order becomes a repeat customer.
Why Ecommerce Fulfillment Matters
For a DTC brand, fulfillment is the only physical moment a customer ever has with you. A late shipment, a wrong item, or a damaged box is not a warehouse problem — it is a refund, a bad review, and a customer who buys somewhere else next time. As order volume climbs, the margin for error shrinks: a small mispick rate spread across thousands of parcels a week becomes real money in reships, support tickets, and lost repeat purchases. Fast, accurate shipping and a clean unboxing are what protect the customer relationship you paid to acquire.
Online orders are a growing share of every brand’s revenue. The U.S. Census Bureau puts e-commerce at 17.1% of all U.S. retail sales in the second quarter of 2026, up 12.2% from a year earlier.
