As an industry leading third party logistics (3PL) provider, The Jay Group operates as a natural extension of your Building Industry and Manufacturing operation. Since 1965, clients have trusted The Jay Group to provide fulfillment, contract packaging, and outsource call center services for their brand’s marketing, sales, logistics and customer service needs.
The Jay Group uses the same technology found at the world’s largest 3PL centers to deliver easy integrations, accurate executions across inventory, labor, and space, automated compliance with regulations and standards, and superior fulfillment results including on-time shipping and inventory accuracy rates of 99.9%.
The Jay Group understands the importance of a conversation. As a family-owned and operated logistics firm since 1965, The Jay Group has built its reputation on personal service. At The Jay Group, you’ll work directly with our experience executive team.
Products shipped from The Jay Group’s east coast fulfillment facilities, strategically located in Lancaster, PA, can reach more than 77% of the US in 3 days (ground shipping).
Customer Care Services:
In addition to fulfillment and specialty packaging services, The Jay Group’s Contact Center provides 24/7/365 outsourced customer care solutions for medical and healthcare manufacturers and brands that increase customer satisfaction, loyalty, and ultimately sales. Experienced agents meet the highest quality control standards when managing orders, resolving issues, and providing technical support to consumers. The Contact Center also utilizes the latest multichannel technology to offer the best service through each customer’s preferred platform (email, chat, text, and social media).
Customized Solutions Deliver Results:
By offering all aspects of fulfillment, customer care, and integrated support services, The Jay Group creates effective and cost efficient solutions to exceed client’s operational and customer satisfaction goals.
Fulfillment & Specialty Packaging Services Include: