MultiChannel Support
The Jay Group’s Contact Center helps clients connect with their customers through outsourced multichannel support services including email, chat, text, social media, and 24/7/365 emergency response services.
To maintain the highest customer satisfaction levels and retention rates, The Jay Group combines the latest contact center technology, experienced and highly trained Customer Service Representatives (CSRs), and strict quality controls to create individualized consumer care plans for every client.
Benefits of Partnering with The Jay Group
Fast Response Times
The Jay Group makes it fast and easy for customers to connect with your brand.
Increased Satisfaction & Retention Rates
Through implementation of The Jay Group’s custom consumer care plans.
Real Time Data
View key metrics in real time through an interactive client portal.